I upgraded to Pro but premium features are still locked

This issue has happened to some Spotlight Pro customers in the past when using the Safari browser. Although Spotlight is continuously being improved to avoid such issues, should you encounter something like this (even if not using Safari), please try switching to another browser to see if the issue presents itself again. 

If it doesn’t happen again and the issue is fixed, please contact us to let us know which browser (including its version) was at fault so that we can investigate it further.

If it continues to happen across all browsers, please contact us so we can investigate this issue with you.