Common Problems

When your Instagram feed is showing up on a page but the posts show up as just grey thumbnails (rather than showing the actual image),

If a feed is not updating to show the latest Instagram posts, either from your own Instagram account or even from a tagged post or

In some rare cases, you may notice that the thumbnails on your Spotlight feed are different from the ones you see on your Instagram account.

If your feed isn't updating automatically, one potential cause could be the absence of the spotlight/instagram/update hook in the Cron Events list. This issue may

We’ve come across some cases where certain tagged posts are not shown in Spotlight when you choose to display posts that a certain Instagram account

On rare occasions, once you’ve embedded the Instagram feed from Spotlight on your website, either using the block, shortcode, or widget, the feed will show up

On some rare occasions, once you’ve embedded the Instagram feed from Spotlight on your website, either using the block, shortcode, or widget, the feed still

In previous versions of Spotlight, this error would show up in the popup lightbox version of posts as it would be displaying images directly from

This error message sometimes shows up in place of a post's image in your feed. It may be caused by an account's expired access token