Our availability for the holidays
Limited availability: 20th, 21st, 22nd, 23rd, 27th, 28th, 29th, and 30th December 2021
Unavailable: 24th, 25th, 26th, and 31st December 2021, and 1st and 2nd January 2021
We will return to our normal availability on Monday 3rd January 2021. Our response times during the limited availability period may be slower than normal, but we’ll do our best to reply to all urgent questions.
Whether you’re looking for some getting started guides or troubleshooting steps, our documentation has the answer.
Messages are answered Monday to Friday, from 8am to 5pm (UTC+1). We are not available on weekends but may still reply from time to time.
Get in touch with the team
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Frequently asked questions
Do you have a question about Spotlight and Spotlight PRO? Check out our FAQs below.
If your question isn’t listed here, please contact us directly.
No. We’ve built Spotlight to give you all the customization options you may need in a point-and-click interface. If you do know a bit of CSS and wish to customize it further, Spotlight uses a number of classes throughout the feed display that you can style further.
Absolutely. Whether you’re a freelancer or an agency, Spotlight can be used on your own sites and client sites.
The main concern for clients is sharing login details. That’s why we created our own Access Token Generator so your clients can safely provide the access you need to connect their Instagram account without sharing any passwords.
No, at the moment Spotlight is a WordPress plugin and only works on WordPress sites.
Absolutely. We have been supporting WordPress plugins for over 8 years and pride ourselves on providing prompt and helpful support to all free and premium users of Spotlight. You may contact us directly at any time.
Spotlight PRO is currently sold through our reseller platform, Freemius. The payment methods accepted include PayPal, VISA, Mastercard, American Express and Discover Network.
First, install Spotlight on any WordPress site.
Open the “Plugins” page on your WordPress site, click on “Add New” and search for “Spotlight Social Media Feeds”. Once it comes up, click on “Install Now” and then “Activate”.
Alternatively, download Spotlight from the WordPress plugin repository, open the “Plugins” page on your WordPress site, click on “Add New”, then use the “Upload” option to upload the zip file downloaded from WordPress.org.
Once the plugin is activated, click on “Instagram Feeds” in your menu to get started and follow the instructions provided.
Instagram does sometimes have trouble with its service, so Spotlight uses its own clever caching system to make sure your feeds are always backed up and visible to site visitors, even when there are issues out of our (or your) control. All media is optimized and saved locally on your website to make sure it’s a seamless experience.
Lights, camera, action!