Support
Many developers can create good plugins, but few can back them with good support! The developers behind this plugin are the few good ones. And the plugin works beautifully too!
Our availability for the holidays
Limited availability: 20th, 21st, 22nd, 23rd, 27th, 28th, 29th, and 30th December 2021
Unavailable: 24th, 25th, 26th, and 31st December 2021, and 1st and 2nd January 2021
We will return to our normal availability on Monday 3rd January 2021. Our response times during the limited availability period may be slower than normal, but we’ll do our best to reply to all urgent questions.
Common queries
- How to connect a client's Instagram account
- The feed is missing some or all of my Instagram posts
- The feed is displaying grey thumbnails instead of my posts
- The feed is now showing up on my website
- The popup lightbox is showing "Image not available"
- The feed is not updating automatically with the latest posts
Documentation
Whether you’re looking for some getting started guides or troubleshooting steps, our documentation has the answer.
Support hours
Messages are answered Monday to Friday, from 8am to 5pm (UTC+1). We are not available on weekends but may still reply from time to time.
We reply to all messages within 24 hours. If you haven’t received a reply within a day, please check your spam folder or reach out to [email protected]
Get in touch with the team
Contact us directly
Pre-Sales Questions
Frequently asked questions
Do you have a question about Spotlight and Spotlight PRO? Check out our FAQs below.
If your question isn’t listed here, please contact us directly.
Spotlight PRO adds more features to Spotlight’s free version that take your Instagram feeds to a whole new level.
No. We’ve built Spotlight to give you all the customization options you may need in a point-and-click interface. If you do know a bit of CSS and wish to customize it further, Spotlight uses a number of classes throughout the feed display that you can style further.
Absolutely. Whether you’re a freelancer or an agency, Spotlight can be used on your own sites and client sites.
The main concern for clients is sharing login details. That’s why we created our own Access Token Generator so your clients can safely provide the access you need to connect their Instagram account without sharing any passwords.
No, at the moment Spotlight is a WordPress plugin and only works on WordPress sites.
Absolutely. We have been supporting WordPress plugins for over 8 years and pride ourselves on providing prompt and helpful support to all free and premium users of Spotlight. You may contact us directly at any time.
Spotlight PRO is currently sold through our reseller platform, Freemius. The payment methods accepted include PayPal, VISA, Mastercard, American Express and Discover Network.
Yes. We did our best to put together in-depth documentation for Spotlight. The articles are being updated on a daily basis so check back for new tips, tutorials, and ideas. If you see that something is missing or incorrect, please reach out and let us know.
First, install Spotlight on any WordPress site.
Open the “Plugins” page on your WordPress site, click on “Add New” and search for “Spotlight Social Media Feeds”. Once it comes up, click on “Install Now” and then “Activate”.
Alternatively, download Spotlight from the WordPress plugin repository, open the “Plugins” page on your WordPress site, click on “Add New”, then use the “Upload” option to upload the zip file downloaded from WordPress.org.
Once the plugin is activated, click on “Instagram Feeds” in your menu to get started and follow the instructions provided.
Instagram does sometimes have trouble with its service, so Spotlight uses its own clever caching system to make sure your feeds are always backed up and visible to site visitors, even when there are issues out of our (or your) control. All media is optimized and saved locally on your website to make sure it’s a seamless experience.
Lights, camera, action!