Support
Browse our documentation, read the FAQs, or contact us directly.
Common issues
Documentation
Whether you’re looking for some getting started guides or troubleshooting steps, our documentation most likely has the answer.
Contact us
Support hours
Messages are answered Monday to Friday during normal business hours, from 8am to 5pm.
We are not available on weekends but may still reply from time to time.
Our current timezone is GMT+1.
We reply to all messages within 24 hours at most, often times far quicker. If you haven’t received a reply within a day, please check your spam folder.
We also offer live chat whenever possible using the beacon at the bottom right of every page on our website. When we’re not available, your message will be converted into an email and we’ll get back to you within a few hours.
Frequently asked questions
Instagram is one of the most powerful ways to connect and engage with your audience, but your website is not to be neglected. Keeping up with and growing both your Instagram account and your website takes a lot of time, so Spotlight aims to help with that.
By adding an Instagram feed to your website you can keep it looking fresh while only creating content for one platform – Instagram.
Website visitors may also be finding you from other places, not just Instagram, so adding a “Follow” button alongside your eye-catching posts could help turn passers-by into lifelong supporters.
And let’s not forget that it’s a great form of social proof. Whether you run a blog or a small business, showing a website visitor that other people like them are engaging with you is a powerful message.
Aside from the plugin itself, all you need are a WordPress website and an Instagram account. Spotlight works with both Personal and Business Instagram accounts.
The plugin guides you to connect your account in just a few seconds. Once that’s done, the Instagram feed is ready to be placed anywhere on your site. It’s that simple.
To install Spotlight, open the “Plugins” page on your WordPress site, click on “Add New” and search for “Spotlight Social Photo Feeds”. Once it comes up, click on “Install Now” and then “Activate”.
Alternatively, download Spotlight from the WordPress plugin repository, open the “Plugins” page on your WordPress site, click on “Add New”, then use the “Upload” option to upload the zip file downloaded from WordPress.org.
Once the plugin is activated, click on “Instagram Feeds” in your dashboard menu to get started.
Yes, Spotlight fully supports Instagram Business accounts.
Instagram’s API also provides more detail from your feed when you have a Business account, so it unlocks additional features in Spotlight PRO.
If you have a Personal account, we’ve set up a short guide to upgrading to a Business account for free through Instagram.
Yes, Spotlight PRO includes caption filtering, hashtag filtering, as well as a visual moderation mode with which you can filter what posts are shown in different feeds.
Yes, by using Spotlight PRO with an Instagram Business account you can bring in and display posts where your account is tagged from all across Instagram.
It’s a great way to show website visitors how others around the world are interacting with you or using your products.
Yes, by using Spotlight PRO with an Instagram Business account you can display posts that have any hashtag (or more than one hashtag) from all across Instagram.
Yes. We did our best to put together in-depth documentation for Spotlight. The articles are being updated on a daily basis so check back for new tips, tutorials, and ideas.
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