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Our typical response time at the moment could be up to 12 hours, depending on the time that your message is sent.
We’re checking our inbox daily (on weekdays) from 8am till 8pm (UTC+2). Support on weekends depends on our availability.
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We communicate using email. Our replies will be sent to the email address you used in the contact form.
You will soon also receive an email from us confirming that your message has come through. You may reply directly to our emails at any time.
If, for whatever reason, you don’t receive a reply from us in more than 48 hours (except on weekends), please email us directly on support@spotlightwp.com. It will also help to whitelist our email address to ensure that our message will always reach your inbox.
Have you checked the documentation for answers?
We’ve put together a number of articles that cover the basics of getting started with Spotlight as well as some more detailed ones too.
Easy to install, looks great on my site, and has already got me some new Instagram followers. Thanks guys.
Frequently asked questions
Instagram is one of the most powerful ways to connect and engage with your audience, but your website is not to be neglected. Keeping up with and growing both your Instagram account and your website takes a lot of time, so Spotlight aims to help with that.
By adding an Instagram feed to your website you can keep it looking fresh while only creating content for one platform – Instagram.
Website visitors may also be finding you from other places, not just Instagram, so adding a “Follow” button alongside your eye-catching posts could help turn passers-by into lifelong supporters.
And let’s not forget that it’s a great form of social proof. Whether you run a blog or a small business, showing a website visitor that other people like them are engaging with you is a powerful message.
Aside from the plugin itself, all you need are a WordPress website and an Instagram account. Spotlight works with both Personal and Business Instagram accounts.
The plugin guides you to connect your account in just a few seconds. Once that’s done, the Instagram feed is ready to be placed anywhere on your site. It’s that simple.
To install Spotlight, open the “Plugins” page on your WordPress site, click on “Add New” and search for “Spotlight Social Photo Feeds”. Once it comes up, click on “Install Now” and then “Activate”.
Alternatively, download Spotlight from the WordPress plugin repository, open the “Plugins” page on your WordPress site, click on “Add New”, then use the “Upload” option to upload the zip file downloaded from WordPress.org.
Once the plugin is activated, click on “Instagram Feeds” in your dashboard menu to get started.
Yes, Spotlight fully supports Instagram Business accounts.
Instagram’s API also provides more detail from your feed when you have a Business account, so it unlocks additional features in Spotlight PRO.
If you have a Personal account, we’ve set up a short guide to upgrading to a Business account for free through Instagram.
Yes, Spotlight PRO includes caption filtering, hashtag filtering, as well as a visual moderation mode with which you can filter what posts are shown in different feeds.
Yes, by using Spotlight PRO with an Instagram Business account you can bring in and display posts where your account is tagged from all across Instagram.
It’s a great way to show website visitors how others around the world are interacting with you or using your products.
Yes, by using Spotlight PRO with an Instagram Business account you can display posts that have any hashtag (or more than one hashtag) from all across Instagram.
Yes. We did our best to put together in-depth documentation for Spotlight. The articles are being updated on a daily basis so check back for new tips, tutorials, and ideas.
